TRYP Lisboa Aeroporto

TRYP Lisboa Aeroporto

COVID-19Important Information

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Booking

Restaurant

What is the breakfast’s schedule?

From 04h until 10h30 and, from 04h until 11h at weekends and holidays.

What is the restaurant’s schedule?

Lunch until 12h30- 15h and dinner for 19h30 – 22h30.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products.

What are the available menús and what are the different types of cuisine?

From Monday to Friday, buffet service or À la carte dinner. Mediterranean diet, portuguese and international cuisine.

Does breakfast have lactose- free milk?

Yes, breakfast does have lactose-free milk.

Reservation

How to book directly with the hotel?

Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (tryp.lisboa.aeroporto@meliaportugal.com) or telephone: (+351 218 425 000) .

How to cancel or change a reservation made through our website?

Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation condition before making the reservation.

How to reserve a cradle?

Request while making the reservation, in the comments area, special requests or during the check-in.

How should I guarantee a room with a single bed or a double bed?

Request while making the reservation, in the comments area, special requests or during the check-in.

How to do a group reservation?

Please, contact the groups department.

How to guarantee a room in a higher floor?

Request while making the reservation, in the comments area, special requests or during the check-in.

What are the advantages of booking directly through the hotel’s website?

The best advantage of booking directly throught the hotel’s website is the guarantee of the best available rate.

Careers

Is it possible to send my CV to join the hotel’s team?

Yes, you should send to: recrutamento@hotihoteis.com.

Reception

What is the check-in schedule?

Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Yes, upon request. The costs will be presented concerning the desired working schedule.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, catalan, english and french.

Rooms

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes, the hotel does have room service from 06h to 01h30.

Is it possible to include romantic decoration in the room? What is the cost?

Yes, upon request. Considering the decoration content the cost might change.

Do rooms have balcony?

Only the rooms on the 1st floor.

What are the different types of room available in the hotel?

The different types of room available in the hotel are: Presidential suite, junior suite, premium, classic and familiar.

Do rooms have carpet?

Yes, rooms do have carpet.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there are a wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

Yes, rooms do have shower or tub.

Prices and Payments

Are the rates presented per person or per room?

The rates are presented per room, through single and double occupancy.

What are the payment methods for reservation made through our website?

The payment method for a reservation made through our website is the Credit card.

Is the city tax charged?

Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.

By what age children do not pay?

Children do not pay until 3 years old.

Is a credit card needed to make a reservation?

As a payment guarantee for refundable rates and for the payment of non- refundable prepaid reservations.

What are the available payment methods?

The available payment methods are: VISA credit card, mastercard, american express and debit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

Location

What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service is available.

How can I go to the beach?

It is possible to go to the beach by train, bus and taxi.

How can I go to the city centre?

It is possible to go to the city centre by metro, bus or taxi.

What is the main rate to the airport and hotel?

The main rate is approximately €15,00.

Hotel

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

For more information about parking please check the hotel’s website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. Our hotel have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes. All guests have acess to indoor and outdoor pools.

What is the spa and pool schedule?

The spa schedule is from 07h to 22h and from 08h to 22h at weekends and holidays.

Is the parking paid? What is the value?

Parking has a cost of 10 euros (daily price).

Are pets allowed in the hotel?

Yes, according to availability, pets are admited.

Does the hotel have meeting rooms?

Yes, our hotel does have meeting rooms.

Does the hotel have wedding services?

Yes, our hotel have wedding services.

Is there any lift?

Yes, there are lifts in the hotel.

Are there any chargers for electric cars?

Yes, there are chargers for electric cars.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, the hotel does have laundry and ironing services.